Delivery, receipt and inspection policies

1. Scope of application:

Scope of application: all provinces and cities nationwide.

2. Delivery - receipt time

– Once received and processed, the order will be delivered within 24 hours or according to the contract schedule.

– For customers in remote provinces, after receiving the order, the expected delivery time is 3 - 5 days. However, depending on the condition of the goods, weather conditions, etc., the delivery date will change.

– Delivery time is calculated from the time of completing the order procedure with the consultant until receiving the goods.

 

3. Delivery method:

– For customers from far away provinces: Use delivery service.

– For inner city/suburban customers: Use delivery service.

* Delineate the responsibilities of traders and organizations providing logistics services for providing goods documents during the delivery process: the logistics service provider is responsible for providing proof of goods delivery (photographs). and consignee's signature) to buyers and sellers upon request.

4. Goods inspection policy:

· When receiving the goods, you have the right to request the delivery staff to open it for inspection.

· In case an order is placed and the seller delivers the wrong product, you have the right to return the goods without paying.

· In case you have paid in advance but the order is incorrect, you can request a complete refund or redeliver a new order as ordered.

· In case of requesting a refund or exchange, please contact via Email: info@atlanticmedical.vn or phone number 0936.236.283, we commit to resolve all your requests.